E-Services
Greater Kentucky Credit Union strives to provide you with convenient e-services for all of your financial needs. We want to make sure our members have the best tools with the latest security measures to help keep their finances and identity safe. See what we have for you!
Online and Mobile Banking
You probably want to be able to manage your accounts whenever you want. You want a credit union that fits into your schedule. You've come to the right place!
CU 24/7 Online Banking
Designed with your security and convenience in mind, CU 24/7 Online Access provides you with instant access to your accounts 24 hours a day, seven days a week at no cost. You can view your account balances and transactions, view your check images, transfer money to/from your accounts at other institutions, send and request money from your friends, and much more! It’s easy to enroll - you’ll just need your member number, and the primary member’s social security number and last name.
Have questions about Online Banking or learn more? Check out our video guide below for information about navigating and using online banking or visit our E-Services FAQ page. For technical support, please call (859) 231-9300 and select option 7, from 9 am to 4 pm ET Monday - Fridays. We're here to help!
Visa® Online Banking
Visa Online Banking is now integrated with CU 24/7 Online Banking! With Visa Online Banking, you can view your balance and statement history, make one-time or recurring payments, exchange messages with representatives for assistance, report suspicious transactions, and more. To login to your Visa Online Banking, simply login to CU 24/7 Online Banking and located your credit card on the accounts page. Once you click the credit card, you’ll be directed to a popup window that will automatically log you into see your Visa account. No additional login is necessary, you can just hop in!
Mobile Banking
Look for our mobile app in the App Store or Google Play Store.
There’s not much you can’t do with a mobile phone these days, so it’s no surprise that you can easily manage your finances on it too! Greater Kentucky Credit Union's Mobile Banking can be used any time and from anywhere. Our mobile application can be downloaded from the App Store or Google Play Store, just look up “Greater Kentucky Credit Union” and look for our logo.
From our app, you can check your balances and history, pay bills, transfer to/from your accounts at other financial institutions, setup Touch/Face ID login preferences, deposit checks from wherever you are, change your password, and more!
Want to learn more about mobile banking? Check out our video guides below for information about navigating the app and depositing checks or visit our E-Services FAQ page.
Bill Pay
Our Bill Pay service allows users the ease and convenience of paying bills while eliminating the hassle of writing and mailing checks. You can pay anyone, from the utility companies to your baby sitter, via GTKY’s Online Banking and make one time or recurring payments as you need them. You can even schedule them ahead of time to save you from having to come back later. Bill Pay can be access via the browser Online Banking site from the “Pay Bills” tab or via the mobile app from the “Transfer & Pay” tab. No checks to write, No envelopes to lick, and No stamps to stick. It's just a click!
External Transfers
Have you ever wished that sending money back and forth between accounts you own at different institutions was as easy as a few clicks? No need to fumble for the checkbook or fill out ACH paperwork when you need to make a transfer! With External Transfers, you can prompt funds to be sent from or received by your GTKY account. With options for one time or recurring transfers, various schedules, and different delivery speeds, you won’t have to worry about funding your accounts anymore. To access External Transfers, you can use the browser Online Banking site from the “Transfer” tab by clicking the “External Transfers” link or via the mobile app from the “Transfer & Pay” tab.
E-Statements
Can the clutter, go green, and save time with E-Statements! Prefer paper copies? You can view or print your statements right from your personal computer. It's a much more secure way to receive your account information! You'll receive an email notification to inform you that your statement is ready to view securely online at your convenience. This way, you'll have all your account information in one easy to access location! All you have to do is enroll through your online banking. Need some help enrolling? Check out our E-Statement Instructions here!
E-Alerts
Want alerts sent directly to you concerning your account? Sign up for E-Alerts! Set up your preference on your online banking and get regular updates about your balances, alerts about deposits and withdrawals, and when your account hits a certain high or low threshold. You can enroll for either of these services right from your online banking from the Settings menu or Account Detail page.
Call 24 Audio Service
Call 24 is Greater Kentucky Credit Union's 24-hour telephone access line, which allows you to check account balances, transfer funds, and even make loan payments from any touch-tone telephone. To access Call-24, you may call our direct line (859) 231-9300, and select option 1 and then option 1 again, or call directly to (800) 391-8969 and listen for the options to check your balance. We'll ask you for your member number, your audio service PIN, and the last four of your social to make sure it's you. Make sure to know your sub-account numbers as well! You can see these on your statements. Call-24 will prompt you through your account transactions and inquiries as you go - just follow the instructions. You can change your personal identification number (PIN) at anytime. Your PIN should remain secret. If you do not know your PIN, contact us and we will set you up with a new one.
Having trouble logging in, enrolling, or navigating? We can help.
Contact our Tech Support Team at (859) 231-9300, option 7, or email us at techsupport@gtkycu.com.