Member Satisfaction Survey

We'd like to know how we are doing!

Greater Kentucky Credit Union is interested in receiving feedback concerning your experiences while visiting us online, at a branch, or via the telephone. The comments you provide will be used to improve the overall quality and level of service within the credit union. It is completely confidential and will be used solely by Greater Kentucky Credit Union to improve the quality of our members satisfaction. Thank you for taking a few minutes to complete our member satisfaction survey. Please let us know how we are doing by using the space provided below for your comments.

1. What is the nature of your feedback today?
Compliment
Suggestion
Issue or Concern

2. How would you rate the overall service you receive from Greater Kentucky Credit Union?
Very Satisfied
Satisfied
Dissatisfied

3. How do you conduct the majority of your financial transactions?
Main Office Lobby
Drive Thru
Versailles Branch
Member Service Center on Regency Road
Online Access CU 24/7
Call 24 Phone Access
ATM Locations

4. Did our staff offer you a special promotional product or service with your transaction?
Yes
No
Occasionally

5. Does the Credit Union staff respond quickly and accurately to resolve concerns with your account?
Yes
No

6. Is the Credit Union staff professional and knowledgeable about the products and services offered?
Yes
No
Occasionally

7. Who do you consider to be your primary financial institution?
Greater Kentucky Credit Union
Chase Bank
Central Bank
Fifth Third Bank
Another Credit Union
Other

Thank you for taking the time to complete our Member Satisfaction Survey. If you would like to have a Greater Kentucky Credit Union representative contact you, please provide your name and email address so that we may respond to your comments.