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IMPORTANT: Greater Kentucky Credit Union WILL NEVER, nor do any of our industry trade associations, solicit you to update your personal/private account information. Personal information includes but is not limited to account or card numbers, Personal Identification Numbers (PIN), Social Security or Tax ID numbers as well as transaction amounts, dates or descriptions.
Please disregard and delete any unprompted calls, e-mails, texts, and websites requesting personal and/or account information. Under no circumstances provide any information without contacting us first. If you have provided your personal information to someone on-line, contact the credit union immediately at (859) 231-9300, ext. 1241 or (800) 432-7393, ext. 1241 to report it.
If you ever receive a call or e-mail from a representative of the credit union, they will always give you their name and contact info so you can verify the source (secure e-mails sent via CU 24/7 will only include contact info if the subject matter is specific to your account.)
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It is VERY IMPORTANT to note that these attacks are NOT the result of your information being obtained or stolen from Greater Kentucky Credit Union. Our records have NOT been breached, hacked or stolen. REMEMBER: Receiving a smishing, phishing or vishing scam does not mean a crook HAS your information. It means they WANT your information.
If you ever receive such a message claiming to be from Greater Kentucky Credit Union, call us at our published phone numbers
(800) 432-7393 or (859) 231-9300. All credit union employees can be reached via these numbers.
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GREATER KENTUCKY CREDIT UNION MEMBER'S
IMPORTANT ACCOUNT INFORMATION
SCAM ALERTS
April 23, 2010
New Recruitment Scam Using Craigslist Targets CUs
Advertisements have been posted on Craigslist as part of member recruitment scams nationwide. The ads solicit current credit union members and offer $75.00 or more for their assistance in gaining membership for ineligible individuals. This scam is targeting credit unions and members across the country.
The following are samples of Craigslist ads target credit union members for this recruitment scam:
1. If you are a ABC Credit Union Member MAKE SOME EXTRA $$
This is NOT a scam! I am willing to call you and discuss extensively! I need a ABC Credit Union Member to sponsor me into the credit union. I am willing to pay $100 USD for this service. Please email me and we can discuss this in detail. This is a 1 day process and I want to become a member for investment account/interest rate purposes.
2. Need to find a XYZ Credit Union Member
I was just approved for a visa credit card with XYZ Federal Credit Union and they called me and said that they can not process the application if I do not know any existing member or if I am not employed at one of the list of companies they have. To become a member you have to know a member. So now my app is on hold until I can find someone who is already a member. If you know someone, please tell them to contact me. I am willing to pay $500. And all they ask for is the members name and member number. Thanks.
3. ABC and XYZ Members Needed!!!
If you are a ABC or XYZ Federal Credit Union member we will pay you $75.00 per member to sponsor other that would like to join the credit union but do not meet the membership requirements. Please email for details.
If you encounter anything like this, you are advised to report it to Greater Kentucky Credit Union. Please feel free to call us with any questions or concerns you might have at (859) 231-9300.
January 16, 2009
We have been informed by our debit card processor that a retail merchant processor who housed card information for several merchants may have been compromised and that some unknown persons are possibly creating duplicate debit cards. This has potentially affected up to half of our debit cards. At this time, no fraudulent activity has been reported as a result of this compromise in our region. However, the credit union is being proactive in our efforts to prevent any fraud from happening in the future. There are several other financial institutions affected and this is not isolated to Greater Kentucky Credit Union members. Here's what we are doing to address the situation:
1. We are in the process of mailing letters to all Greater Kentucky Credit Union members who will be receiving new debit cards.
2. Our Accounting department is ordering new debit cards for all affected members.
3. After affected members have received their new debit card, the Accounting department will close the old debit card.
As a result of the high volume of cards affected nationwide, new debit card orders may be delayed. We apologize for any inconvenience this may cause. We are committed to doing everything we can to prevent fraud and to protect your identity and financial information. Unfortunately, this situation was out of our control. Please use your new debit card immediately upon receipt. Your old debit card will be closed shortly thereafter.
Please feel free to call with any questions or concerns at (859) 231-9300, ext 1263. We apologize for any inconvenience this may cause and thank you for your cooperation.
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Protect yourself against spyware, phishing, scams, identity theft, and Internet fraud at FTC's Identity Theft website. Minimize the risk of damage from identity theft and visit www.ftc.gov/idtheft and http://www.onguardonline.gov. Report suspicious activity to the FTC. Send the actual spam to uce@ftc.gov. If you think you have been a victim of a fraudulent scheme, you should file a complaint at www.ftc.gov.
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