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IMPORTANT: Greater Kentucky Credit Union WILL NEVER, nor do any of our industry trade associations, solicit you to update your personal/private account information. Personal information includes but is not limited to account or card numbers, Personal Identification Numbers (PIN), Social Security or Tax ID numbers as well as transaction amounts, dates or descriptions.
Please disregard and delete any unprompted calls, e-mails, texts, and websites requesting personal and/or account information. Under no circumstances provide any information without contacting us first. If you have provided your personal information to someone on-line, contact the credit union immediately at (859) 231-9300, ext. 1241 or (800) 432-7393, ext. 1241 to report it.
If you ever receive a call or e-mail from a representative of the credit union, they will always give you their name and contact info so you can verify the source (secure e-mails sent via CU 24/7 will only include contact info if the subject matter is specific to your account.)
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It is VERY IMPORTANT to note that these attacks are NOT the result of your information being obtained or stolen from Greater Kentucky Credit Union. Our records have NOT been breached, hacked or stolen. REMEMBER: Receiving a smishing, phishing or vishing scam does not mean a crook HAS your information. It means they WANT your information.
If you ever receive such a message claiming to be from Greater Kentucky Credit Union, call us at our published phone numbers (800) 432-7393 or (859) 231-9300. All credit union employees can be reached via these numbers.
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GREATER KENTUCKY CREDIT UNION MEMBER'S
IMPORTANT ACCOUNT INFORMATION
SCAM ALERTS
May 9, 2011
Michaels Stores Reports Credit and Debit Card Data Compromise
Exposed card information at Chicago-area stores might have included PINs
National arts and crafts retailer Michaels Stores, based in Irving, Texas, has reported a potential credit and debit card compromise. The company believes PIN pad tampering occurred at Chicago-area stores, which may have compromised consumer credit and debit card information, potentially including PINs. Fraudulent transactions were reported over the weekend of April 30-May 1, 2011, which initiated an investigation.
We recommend all account holders to monitor their statements and accounts and report any unauthorized activity. Also, if you have recently purchased items from Michaels, we recommend you to change your card PINs.
May 4, 2011
Sony Corporation Data Breach
We were recently alerted that Sony Corp., maker of the PlayStation 3 video-game console, may have exposed customers to years of potential identity theft after hackers breached the company’s online entertainment networks in mid-April 2011. The attackers may have your name, your birth date, and potentially your mother’s maiden name. These are all the things used to check your identity, and that can be used to falsify it. As per Sony, Hackers exploited a known security vulnerability to gain access to 77 million PlayStation Network and Qriocity user names, addresses, gender, birth dates and other information.
If you are a customer of Sony Corp., we recommend that you call us immediately at 859-231-9300 so that we can close your current debit or credit card and issue a new one. We also recommend that you fill out an ID Theft affidavit by visiting www.ftc.gov/idtheft or by calling 1-877-IDTHEFT (877-438-4338) which will entitle you to a free credit report.
If you see anything on your credit report that you did not authorize we recommend to place a fraud alert on your credit file. A fraud alert tells creditors to contact you before they open any new accounts or change your existing accounts. Call any one of the three major credit bureaus. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts. All three credit reports will be sent to you, free of charge, for your review.
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Equifax
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Experian
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TransUnionCorp
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800-525-6285
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888-397-3742
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800-680-7289
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Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically. Victim information sometimes is held for use or shared among a group of thieves at different times. Checking your credit reports periodically can help you spot problems and address them quickly.
If you find suspicious activity on your credit reports or have reason to believe your information is being misused, call your local law enforcement and file a police report. Get a copy of the report; since we want the information it contains to absolve you of the fraudulent debts. For more information on identity theft, visit www.ftc.gov to help you guard against and deal with identity theft.
Sincerely,
Greater Kentucky Credit Union, Inc.
April 23, 2010
New Recruitment Scam Using Craigslist Targets CUs
Advertisements have been posted on Craigslist as part of member recruitment scams nationwide. The ads solicit current credit union members and offer $75.00 or more for their assistance in gaining membership for ineligible individuals. This scam is targeting credit unions and members across the country.
The following are samples of Craigslist ads target credit union members for this recruitment scam:
1. If you are a ABC Credit Union Member MAKE SOME EXTRA $$
This is NOT a scam! I am willing to call you and discuss extensively! I need a ABC Credit Union Member to sponsor me into the credit union. I am willing to pay $100 USD for this service. Please email me and we can discuss this in detail. This is a 1 day process and I want to become a member for investment account/interest rate purposes.
2. Need to find a XYZ Credit Union Member
I was just approved for a visa credit card with XYZ Federal Credit Union and they called me and said that they can not process the application if I do not know any existing member or if I am not employed at one of the list of companies they have. To become a member you have to know a member. So now my app is on hold until I can find someone who is already a member. If you know someone, please tell them to contact me. I am willing to pay $500. And all they ask for is the members name and member number. Thanks.
3. ABC and XYZ Members Needed!!!
If you are a ABC or XYZ Federal Credit Union member we will pay you $75.00 per member to sponsor other that would like to join the credit union but do not meet the membership requirements. Please email for details.
If you encounter anything like this, you are advised to report it to Greater Kentucky Credit Union. Please feel free to call us with any questions or concerns you might have at (859) 231-9300.
January 16, 2009
We have been informed by our debit card processor that a retail merchant processor who housed card information for several merchants may have been compromised and that some unknown persons are possibly creating duplicate debit cards. This has potentially affected up to half of our debit cards. At this time, no fraudulent activity has been reported as a result of this compromise in our region. However, the credit union is being proactive in our efforts to prevent any fraud from happening in the future. There are several other financial institutions affected and this is not isolated to Greater Kentucky Credit Union members. Here's what we are doing to address the situation:
1. We are in the process of mailing letters to all Greater Kentucky Credit Union members who will be receiving new debit cards.
2. Our Accounting department is ordering new debit cards for all affected members.
3. After affected members have received their new debit card, the Accounting department will close the old debit card.
As a result of the high volume of cards affected nationwide, new debit card orders may be delayed. We apologize for any inconvenience this may cause. We are committed to doing everything we can to prevent fraud and to protect your identity and financial information. Unfortunately, this situation was out of our control. Please use your new debit card immediately upon receipt. Your old debit card will be closed shortly thereafter.
Please feel free to call with any questions or concerns at (859) 231-9300, ext 1263. We apologize for any inconvenience this may cause and thank you for your cooperation.
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